SHIPPING

Dispatching: Orders placed before 11:00 am for same-day dispatch, orders placed after this time will be dispatched the following working day.

Please note our warehouse operates Monday - Friday (excluding public holidays), orders will be dispatched within this timeframe. Orders placed after 11:00 am on Friday will be dispatched the following Monday.

We offer FREE DELIVERY for the following orders:

For EU countries free delivery minimum order value 59€.

Your shopping cart will automatically apply free shipping to your order once this minimum purchase is reached.

The delivery costs for orders under 59€ to EU countries:

Shipping cost - dynamic carrier based fee will be calculated before payment, the fee is based on your shipping location & chosen carrier.

For other delivery locations, please contact us via our contact page or by email at info@pharmaoil.eu

TAXES & DUTIES

Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside Lithuania. Unfortunately, we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

EXCHANGES & RETURNS 

Return policy:

1. The following conditions must be met when the buyer returns the goods:
1.1. the returned goods must be in the original, neat packaging;
1.2. the goods must be undamaged by the Buyer;
1.3. the product must be unused, without losing its commercial appearance (undamaged labels, peeled off the protective film, etc.) (this does not apply in case of return of defective product);
1.4. the returned product must be in the same configuration as the Buyer received it;
1.5. when returning the goods, it is necessary to present the document of its purchase.

2. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the established procedure for returning the goods.
2.1 Upon return of the wrong product and/or defective product received, the Seller undertakes to take back such goods and replace them with similar suitable goods.
2.2 In the event that the Seller does not have replacement goods, the Buyer gets refunded the amount paid, excluding the price for delivery.